May 2024
Who we are
This site is owned by “Ratana International Ltd.” Our postal address is 8310 Manitoba Street, Vancouver BC Canada V5X 3A6. You can reach us via email at: info@ratana.com or you can reach us by telephone at 1 866 919 1881. This Privacy Policy is designed to inform you how this site collects, uses and discloses the information you provide via this site. By using this site, you acknowledge that you agree to the term of this Privacy Policy and the Terms of Use. Do not use this site if you do not agree to this Privacy Policy and the Terms of Use.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We use the Personal Information that we collect to process your requests, authenticate website visits and usage, inform you of relevant products and specials through promotional e-mails, maintain and develop our website, and otherwise communicate with you. You always will be given the opportunity to unsubscribe from further emails in any promotional messages we send you. If you would like to opt out of receiving any communications from us, please email info@ratana.com.
Except as described above, we will not disclose, rent, sell or share any Personal Information to unaffiliated third parties for direct marketing purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Children
We do not knowingly collect or use personal data from children under the age of 16. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data, their parent or guardian may contact us.
Changes to This Policy
If this Privacy Policy changes, the revised Policy will be posted here, with the date of the newest version. Please check back frequently, especially before you submit any personally identifiable information at this Site. If you have any questions about this policy, you may contact us by email at: info@ratana.com or write us at Ratana International Ltd. 8310 Manitoba Street, Vancouver BC Canada V5X 3A6.