Warranty

TERANA BY RATANA FURNITURE RESIDENTIAL WARRANTY – 2024 / 2025

Ratana's furniture residential warranty is a limited warranty which is valid from the date of purchase to the original purchaser with proof of purchase (original itemized sales receipt with date of purchase). This limited warranty covers RESIDENTIAL FURNITURE FOR NORMAL RESIDENTIAL USE.

Proper maintenance including routine cleaning, maintenance and tightening of all screws and bolts, replacement of worn glides, lubrication of mechanical parts and removal of products in severe climates and high winds is required to keep this warranty in effect.
(Please refer to Ratana website for product care and maintenance)

Extruded Aluminum Furniture
15 Years Aluminum Frame Structural / 3 Years Weaving or Finishing Limited Warranty

The Ratana warranty for extruded aluminum frame collections for 15 years against aluminum frame structural failure and 3 years finishing against peeling, cracking, or blistering from the date of purchase. Scratches and chips resulting from normal wear and tear are not covered.

WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

The Ratana Durarope™ or Durastrap™ warranty is valid for 3 years from date of purchase against abnormal discoloration and/or fading due to defects in raw materials. Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered. Unraveling due to normal wear and tear is not covered.

Fabric rips, tears or pilling in upholstered or woven Durarope™ or Durastrap™ products due to normal wear and tear are not covered.

Surfaces Warranty for Tabletop
3 Years Limited Warranty

The Ratana surfaces warranty covers HPL Top / Aluminum Top against 3 years from date of purchase. It applies to finishing and weaving against peeling, cracking, or blistering. WARRANTY DOES NOT COVER MINOR VARIATIONS IN COLOR, TEXTURE OR FINISHES AND SURFACE IMPERFECTIONS THAT RESULT FROM THE CASTING AND/OR FINISHING PROCESS.

Hardware & Parts / Outdoor Cushion
1 Year Limited Warranty

Hardware / Parts and Components - The Ratana warranty covers parts, hardware and components (e.g. seat straps, leg glides, and adjustable legs) for 1 year from the date of purchase against manufacturing defects in materials and workmanship.

Outdoor Cushion / Sling and Fabric - The Ratana outdoor cushions warranty covers against manufacturing defects for 1 year from the date of purchase. Fabric is warranted only to the extent of the warranty provided to Ratana by its fabric suppliers (please refer to the suppliers’ website for details.)
Fading and/or discoloration of fabrics or slings resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause are not covered. Mildew will grow on dirt, dust, pollen, and other organic matters on fabric covers; this is not covered by warranty. Softening of cushions or foams is part of normal wear and tear process and is not considered as defective. Shrinkage of covers due to improper cleaning procedures will void the warranty. Customer’s Own Material (C.O.M.) fabrics are not covered under this warranty.

Sunbrella: https://global.sunbrella.com/en-us/warranty
Bella Dura: https://bella-dura.com/warranty/
Outdura: https://outdura.sattler.com/our-fabrics/care-cleaning-and-warranty
Batyline Sling: https://www.sergeferrari.com/us-en/products/batyline-range/batyline-iso

Ratana Sling Fabrics
Textilene Sling/Padded Sling
2 Years Limited Warranty

Ratana's warranty for Textilene or Padded Sling covers 2 years against manufacturing defects in
materials and tearing from the date of purchase Different variations in construction (i.e., different
types of yarns and varying numbers of yarns in the warp and fill.) may affect sag and sag
recovery. Warranty does not cover such variations in sag and sag recovery.
Fading and/or discoloration resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other causes are not covered.

THIS WARRANTY DOES NOT COVER
• Failure due to lack of routine maintenance. Standard maintenance and upkeep should be done at regular intervals.
• In pool or seaside use, finishing failure or hardware damage caused by neglecting to provide reasonable and necessary care. In seaside or pool area use, salt and chlorides can accumulate and cause built up of aggressive corrosive matter. Weekly surface cleaning is recommended to prevent blistering of paint and oxidation of frame or hardware.
• Breakage due to abuse or misuse, alternation, or modification of the product.
• Improper assembly, improper shipping, or handling by customer.
• Damage caused by acts of nature, vandalism, or fire.
• Damage caused by ammonia cleaners, suntan oils, and other harsh chemicals.
• Glass breakage, chipping, and cracking.
• Scratches and chips resulting from normal wear and tear.
• Fabric rips, tears, or pilling appears in upholstered, woven Durarope™ or Durastrap™ products.
• Flattening or compression of cushions and pads.
• Failure of powder coating finishes due to abrasion, including abrasion caused by stacking the furniture or scraping against other surfaces.
• Normal fading of color caused by exposure to sun and weather.
• Bursting or cracking of tubing due to exposure to water and freezing temperature.
• Products that are sold in “as is” condition or clearance merchandise.
• Minor variations in color, texture or finishes and surface imperfections that result from the casting and/or finishing process.
• Any Product modification by reseller or consumer

Winter Storage
We recommend storing your furniture indoor or covered areas during the off season or not in use for prolonged period. Alternatively, you can protect your furniture under a furniture cover. All outdoor furniture should be stored in an upright position to allow for proper water drainage, serious structural damage caused by freeze or ice damage is not covered by warranty.

RETURN OF FURNITURE

All returns require prior authorization by Ratana for quality control purposes and verification.
Warranty returns require digital images of damage to substantiate the warranty claim or inspection by a sales representative. Both original sales invoice and delivery receipt showing purchase date and terms of sales must be submitted for warranty claim.

At Ratana’s sole discretion, Ratana will repair or replace any item that meets the above criteria. Ratana may discontinue any component parts such as fabric, paints, or finished products at any time. If style has been discontinued and replacement is necessary, Ratana will replace with any style and finish that most closely matches the returned item. Furniture must be returned to Ratana in proper packaging.

Shipping and Handling
Ratana will pay for shipping of damaged or replacement products to the dealer within Canada and the continental United States for 1 year from the date of purchase (labor and/or installation not included).

Ratana is not responsible for incidental or consequential damages, which may vary in some states. In no event shall Ratana’s responsibility exceed the value of the replacement products. Warranty service of any kind does not extend the warranty period.
IF RATANA APPROVED THE REPLACEMENT, THE WARRANTY PERIOD REMAINS UNCHANGED STARTING FROM THE ORIGINAL DATE OF PURCHASE. Warranty service of any kind does not extend the warranty period.

The terms of this warranty are subject to change without notice.

LIMITATION OF DAMAGES: THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS: ORAL, WRITTEN, EXPRESSED OR IMPLIED. IN NO EVENT WILL RATANA BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT.

Updated: July 15th, 2024